Refund policy

Last updated: 25 October 2026

We want you to be happy with your order. If something isn't right, here's how returns and refunds work at SimpleStuffCo. None of this affects your statutory rights as a consumer.

Changed your mind? 14-day returns

You can cancel your order and return any item within 14 days of the day you receive it, for any reason. Under the Consumer Contracts Regulations, you then have a further 14 days to send the item back after telling us.

Items should be returned unused, in their original condition and packaging where possible.
If an item has been handled more than you would in a shop to check it, we may reduce your refund to reflect any loss in value.
For change-of-mind returns, return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or isn't what you ordered, please email us at support.simplestuffco@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll arrange a replacement or a full refund, and you won't pay anything to return it. Your rights under the Consumer Rights Act 2015 still apply after 30 days.

How to start a return

Email support.simplestuffco@gmail.com with your order number and the item(s) you'd like to return.
We'll reply with the returns address and instructions. Please don't send items back without contacting us first, as our returns address may differ from our business address.
Pack the item securely and keep your proof of postage.

Refunds

Once we receive your return, or proof that you've sent it, we'll refund you within 14 days.
Refunds go back to your original payment method. Your bank may take a few extra working days to show it.
If you return part of an order that used a bundle saving or discount code, we'll refund the price you actually paid for the item(s) returned.